crickex long's Privacy Policy

1 Introduction and Scope

crickex long is an online gaming and sports betting platform operated for Bangladeshi players. This privacy policy applies to our website crickexlong.cam and describes the rules governing the exchange of information between you and us when you use our services.

This policy is closely linked to our Terms and Conditions. By continuing to use our services, you agree to every provision of this privacy policy. If you disagree with any part of this policy, we recommend that you stop using our platform.

This policy applies to all registered members aged 21 or above, as well as visitors to the website.

2 Data Collection

crickex long collects your information in several ways. The data collected falls into two main categories.

2.1 Information You Provide Directly

Information you provide yourself during account registration and while using our services:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay mobile number (for processing transactions)
• Your chosen username and password
• Messages and complaints submitted when using our support service

2.2 Automatically Collected Information

When you access our platform, certain information is automatically logged by technical means:

• IP address and device type
• Browser version and operating system
• Session duration and list of pages visited
• Cookie and local storage data
• Referral source (which website you came from)

3 Purpose of Data Use

Collected data is used only for specific and legitimate purposes. The reasons crickex long uses your information are:

3.1 Service Operation and Improvement

• Account creation, maintenance, and verification
• Processing deposit and withdrawal transactions
• Personalising the gaming and betting experience
• Identifying technical issues and improving service quality

3.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Identifying and investigating suspicious transactions
• Preventing bonus abuse through multiple account creation
• Stopping underage users (under 21) from accessing the platform

3.3 Communication and Support

• Providing 24/7 live chat and email support
• Sending important account-related notifications
• Sending updates on new bonuses and promotions (with your consent)

4 Data Sharing and Third Parties

crickex long does not sell your personal information or share it with any other party for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties to operate the platform, such as payment processing services (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game studios. These parties receive only the information needed for their designated tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information based on lawful directives from competent authorities, court orders, or valid requests from law enforcement agencies. Such disclosures are kept to a minimum.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may pass to the new entity, but it will remain subject to this privacy policy.

5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for the basic functionality of the site.
• Functional cookies: Used to remember language preferences and personalised settings.
• Analytics cookies: Used to understand platform usage patterns and improve our service.

5.2 Cookie Controls

You can disable cookies from your browser settings. Keep in mind that disabling essential cookies will cause login and transactions to stop working correctly.

6 Data Protection and Security

crickex long applies industry-standard security measures to protect your data. Our security measures include:

• SSL Encryption: All data exchanged between the website and servers is encrypted using TLS/SSL technology.
• Password Hashing: Your password is not stored directly — strong cryptographic hashing is used.
• Two-Factor Verification: OTP verification for login and withdrawals.
• Security Audits: Regular internal security reviews and vulnerability testing.
• Access Controls: Only authorised staff can view data, and only as needed.

To learn more about our data protection measures, visit our About Us page, which contains information about the platform's security infrastructure.

7 Data Retention Period

How long your data is kept depends on the type of data and its purpose:

7.1 Account-Related Information

Financial data and identity documents will be retained for as long as your account is active and for at least five years after account closure, in line with financial record-keeping requirements.

7.2 Transaction Records

Details of all financial transactions — deposits and withdrawals — are retained for a specified period.

7.3 Technical Logs

Login records, session data, and usage statistics are deleted after a short-term maintenance period.

8 Your Rights

You have a number of rights regarding your personal information. crickex long respects these rights:

8.1 Right to Access

If you want to know what information we hold about you, contact our support team. The request will be processed after identity verification.

8.2 Right to Correction

If your account contains incorrect information, you can have it corrected. Some identity-related changes may require additional verification.

8.3 Right to Close Your Account

You may request account closure at any time. However, some data must be retained for a set period due to legal obligations.

8.4 Right to Opt Out of Marketing

If you do not wish to receive promotional emails or notifications, use the 'Unsubscribe' option in any message or let support know. Essential service-related notifications cannot be turned off.

For any questions about your rights, contact us by email: [email protected]

9 Protection of Minors

crickex long strictly follows a 21+ age policy. Our platform is not for anyone under 21. Age is confirmed by verifying the identity document submitted at registration. If we find that a minor has created an account, that account will be closed immediately and all stored data will be securely deleted.

For more details on responsible gaming, read our Responsible Gaming section, which covers age verification, setting limits, and self-exclusion options.

10 Special Provisions for Bangladesh

crickex long primarily serves Bangladeshi users. We aim to follow Bangladesh's applicable digital security and data protection guidelines across all our operations.

Transactions are processed through Bangladeshi payment gateways bKash, Nagad, Rocket, and Upay. These payment services operate under their own privacy policies; visit the relevant service's website to learn about their policies.

For any data transfers to our servers from outside Bangladesh, appropriate security measures are followed.

11 Policy Changes and Updates

crickex long reserves the right to amend this privacy policy as needed. For significant changes, we will:

• Update the date on this page
• Send a notification to registered members by email or through live chat
• Continued use of the platform after a change will be considered acceptance of the updated policy

The latest version of the policy will always be available on this page. We recommend checking this page regularly. For general questions, see our FAQ section.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Use the chat icon at the bottom right of any page on the website
• Support language: Bengali and English
• Hours: 24 hours a day, 7 days a week

We respect your right to privacy and are committed to resolving any complaints quickly and effectively.